Siemens launches HiPath Procenter call center suite

MUMBAI: With the launch of HiPath Pro center, a complete call center suite,

Siemens has become the first company in India to address the entire spectrum of

solutions for the call center market.

Addressing a press conference, Peter Gartenberg, executive vice president,

ICN-EN, Siemens said that the suite offers from simple entry level, plug and

play packages to multimedia contact centers with fully integrated Computer

Telephony Integration (CTI) and customer relationship management solutions.

The suite consists of three levels - entry level, standard and advanced

levels that allow customers to select call center functions tailored to their

specific needs. the suite can be upgraded from a single call routing

functionality to a fully integrated multimedia contact center.

Siemens is also the first to launch plug and play packaged call center

solutions in the category of 8/16/24 agents. A key feature of the product is its

open interface built as per standards, allowing application development in the

contact center CTI/CRM environment.

The product costs from minimum Rs 40 lakh - Rs 70 lakh. Gartenberg hopes that

the product would do well in India and anticipates capturing a substantial share

in the emerging $10 million call center market in India.

Siemens has tied up with Mumbai based Avhans Technologies wherein Avhans

would provide their expertise in CTI and CRM solutions to further support

Siemens offering in the plug and play package solutions.