Servion expands in Malaysia

KUALA LUMPUR: Servion Global Solutions, a contact optimization solutions provider, announced its decision to invest in the Malaysian market.

Servion Global Solutions Msc. Sdn. Bhd, an MSC status company, will operate from Cyber Jaya. Its focus will be on servicing the fast growing contact center applications market in the country.

"The contact center applications market in APAC is expected to grow to $1.45 billion and Malaysia is one of the key growth markets," said M Rangarajan, president - international sales, Servion.

"The Avaya and Servion combine brings to the table a unique blend of technology appreciation, customization, deployment and domain knowledge to suit customer requirements. This we believe is a strong value proposition and direct benefit for the customer," said Steven Weeks, vice
president - Avaya, Asia Pacific.

"With the government sector opening up, the need for automation and service enhancements/productivity is increasing. Servion intends to play
a critical role in the customer interaction domain in Malaysia and tap
these opportunities," said Rajesh Krishnan, regional director - Asia
Pacific, Servion.