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Serco positioned as 'leader' in customer contact center outsourcing report

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Harmeet
New Update

INDIA: Serco, the international service company, announced that its Customer Contact Center Outsourcing (CCO) business has been positioned as a ‘Leader' by leading global services research and advisory firm, Everest Group, in its recent report, Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2013.

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Everest Group previously designated Serco as a ‘Major Contender' in the Finance and Accounting and Banking Financial Services and Insurance Business Process Outsourcing space and establishes Serco as 1 of 4 market Leaders globally. This report examines the global CCO service provider landscape and its impact on the CCO market.

The report provides detailed analysis of market success and wins in 2013, along with assessing the scale, scope, technology, delivery footprint and buyer satisfaction levels of providers' customer contact center operations.

Susir Kumar, CEO of Serco's Global BPO business said: "Serco is honoured to be recognized by Everest Group as a Leader in the Customer Contact Center outsourcing market and to be named as such in this highly regarded and influential report. This is a true testament to the expertise and professionalism of our dedicated people around the world delivering on our promises to our clients-and helping them realize business improvement and true business value through outsourcing.

"The CCO market is highly competitive and for Serco to have been recognized as a Leader among several large global providers is a significant endorsement of the capabilities that we have built and integrated over the past few years. As one of the world's leading global BPO players, we continue to build on our existing capabilities, continuously improving and enhancing the services we are able to offer our customers."