Serco completes acquisition of Excelior

BANGALORE, INDIA: BPO service provider Serco announced on Tuesday that has completed the acquisition of Excelior Pty Ltd, an Australian Business Process Outsourcing (BPO) company, from the Skilled Group.

The sale price is made up of $8.2 million AUD to be paid on completion of the transaction, with a further earn-out payment of $5.0 million AUD payable over the next two years, subject to achieving set revenue targets, said a press release.

Chief Executive Officer of Serco Asia Pacific, David Campbell, said the company would be managed and run as part of the Serco Australia business. It will also leverage Serco’s global capability by forming part of the wider Serco Global BPO capability. 

The acquisition will build on Serco’s BPO capabilities in Australia, which include the successful operation of transport information and integrated transport management systems in Queensland, New South Wales, Western Australia and operating the traffic safety program detection and processing systems in Victoria, the release added. 

It will also complement the global BPO-related services that Serco can offer its customers, such as its recent acquisitions in The Listening Company in the UK and Intelenet. 

The Excelior business currently has 900 staff nationally across four contact centers, including Box Hill in Melbourne, Bendigo in regional Victoria, Burnie in Tasmania, and Robina in Queensland. All staff will be joining Serco on their existing terms and conditions.

Campbell said Excelior was part of a key growth strategy for the company.

“We are a company committed to providing service excellence and this has been shown in the way we have successfully developed, managed and delivered the current BPO operations around Australia,” he added.

Campbell reiterated that they are committed to growing our onshore BPO capability in Australia. They recognize that BPO services is a healthy market in Australia with growth estimates of up to $7.9 billion by 2013. This acquisition is a key component of their national growth strategy and will enable them to extend their local expertise and strong business relationships in Australia.