SER inks deal with Servion

DULLES: SER Solutions, Inc., a contact center solutions provider, announced that it has signed a partnership agreement with Servion Global Solutions, Ltd., a provider of contact optimization solutions.

With the agreement, Servion is authorized to market, sell, license, and install SER's next-generation call management product, CPS Enterprise Edition (CPS E2), and SERTAINTY, its agent performance optimization solution.

"Asia Pacific plays a prominent strategic role in SER's global expansion efforts," said Carl E. Mergele, chief executive officer, SER Solutions, Inc. "Working with leading organizations around the world, Servion has developed a Contact Optimization Model to help clients enhance overall customer interaction and satisfaction. We are pleased that our products will become part of that model and will support Servion's goal of establishing customer interaction management best practices throughout the region."

With over a decade of experience in the customer interaction management industry, Servion's domain expertise encompasses a wide range of business sectors such as banking and finance, insurance, outsourced contact centers, telecom, government, and transportation.

This is reflected in their blue chip customer base including industry majors such as Bharti Group, Black & Decker, Citibank, EDS, Etisalat, GE, HDFC Bank, Hutch, ICICI, Pinpoint Marketing, Prudential, Samsung Electronics, Sears, Singapore Telecom, Shinsei Bank, Standard Chartered Bank, State Bank of Mauritius, Toyota, and Tata Teleservices.