Satyam, Microsoft to boost child support services

HYDERABAD, INDIA: Mahindra Satyam, a global consulting and IT services provider, on Thursday announced a joint initiative with Microsoft Corporation to offer modernization tools and solutions for the Child Support Systems.

These solutions will improve the productivity of case workers and enable enhanced interaction with the citizens that leverage Child Support services, said a press release. The solution is based on Microsoft SharePoint 2010 technology and other enabling products from Microsoft.

Many state and local operations are simply not in a position to modernize or otherwise perform comprehensive upgrades to their legacy systems. To overcome this hurdle, Mahindra Satyam has leveraged its partnership with Microsoft to offer an end-to-end modern document management solution that integrates with existing legacy system.

The document management solution provides a centralized repository for creating and storing all case related documents in self-contained, ‘electronic case files’. The solution can also integrate with legacy systems to extract relevant data and generate and keep track of the numerous letters, notices and other correspondence that are needed to administer a Child Support program.

One-of-the benefits of this solution will be to transfer cases across county lines in real-time, improving service delivery to citizen of the State.

Arvind Malhotra, senior VP, Strategic Accounts, Mahindra Satyam, said, “We are very pleased to offer a low risk approach to modernize the aging and legacy Child Support Systems that will enable the case workers to do more with less. Our partnership with Microsoft has enabled us to develop these solutions in a very flexible and rapid manner.”

Kevin Dolan, director, Health and Human Services of Microsoft, said, “The establishment of a robust document management solution which has been architected to be an enterprise shared service for re-use across the dozens of case management solutions in our customers’ HHS program portfolio is critical to this vision.”

He added, “We are pleased to have Mahindra Satyam maximize this inherent value of the SharePoint platform. We see strong demand for this capability across many of these agencies and look forward to continue to work with our partners to deliver this solution offering.”

Mahindra Satyam is currently engaged with a Midwestern State in implementing the document management project and will be showcasing components of the solution at the National Child Support Enforcement Conference (NCSEA) conference to be held in Atlanta during the first week of August.