BANGALORE, INDIA: Mahindra Satyam, the new brand identity of Satyam Computer Services, said on Wednesday that its business process outsourcing (BPO) unit has entered into a partnership with Africa's Direct Channel Holding Ltd, a contact centre and BPO company.
The newly formed alliance allows Johannesburg-based Direct Channel Holding, which has centres in Durban, Cape Town, Nairobi and Lagos, to extend its service offerings to its extensive domestic customer base, said a press release.
Direct Channel's extensive operational experience in Sub-Saharan Africa, coupled with the Mahindra Satyam BPO domain expertise makes for a powerful combination,” said Suleman Shaik, CEO of Direct Channel.
"This step-of extending our global delivery footprint will offer our customer the option of multiple delivery locations," said Mahindra Satyam BPO chief executive officer Vijay Rangineni.
Satyam also said that it is considering South Africa as an alternate center to offer back-office operations for its clients in Africa.
The financial details of the deal were not disclosed.