SAP Enterprise Support for all customers

BANGALORE, INDIA: SAP AG announced that all SAP customers will be transitioned to its recently released support offering, SAP Enterprise Support, as of January 1, 2009, further demonstrating a dedication to providing solutions and support offerings that meet the evolving needs of customers.

Launched earlier this year to new customers, SAP Enterprise Support is the next generation of support offerings that supports mission-critical business processes and heterogeneous software environments. In the six months since its release, the offering has experienced positive market adoption, with more than 350 customers signed on. As part of this transition, current customers will begin experiencing some of the added benefits of SAP Enterprise Support, beginning in July at no additional cost, with graduated pricing beginning in January.

Replacing previous support offerings, including SAP Standard Support and SAP Premium Support, SAP Enterprise Support provides SAP support through a 24/7 service-level agreement, continuous quality checks, support advisory and advanced support for implementing SAP ERP enhancement packages and support packages.

An enterprise edition of SAP Solution Manager enables proactive risk reduction while helping to increase the business value of SAP solutions. SAP’s leading operations methodology, Run SAP, helps customers beyond the go-live phase and focuses on application management, business process operations and administration. With SAP Enterprise Support, customers are provided an unrivaled comprehensive support offering at a cost that is below the average of maintenance fees found elsewhere.