Samsung to have buffer stock for HDDs

NEW DELHI: To reduce the turnaround time (TAT) for hard disk drive (HDD) replacement, Samsung India has announced that it would keep a 'rolling buffer stock' of around one lakh units for all these service centers. This is part of the initiative the company has undertaken to beef up its service offerings to customers.

The company is also setting up service centers for its storage products in 60 cities across India. Besides this, the vendor is setting up a call center number and an email help-line for addressing customer's queries directly.

Samsung India VP Vivek Prakash said, "We have an installed base of around three million hard disk drives in India. With these new announcements, we will provide the same level of service to smaller towns as is offered in bigger cities."

Samsung will soon introduce a new technology product called Personal Video Recorder (PVR) through its existing channel partners. Prakash added, "The storage market for the non-PC segment in India is expected to go up to 8.5 percent in the next year. We will work hard in the near future to maintain our leadership position."

With these announcements, the company has also introduced the implementation of 'Zero-Day Turnaround Service' (Zero TAT), starting from September 30 2004. Under Zero TAT, all Samsung HDDs received at any of the 60 service centers will get replaced within 24 hours.