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Salesforce.com announces launch of Summer '09

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CIOL Bureau
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NEW DELHI, INDIA: Salesforce.com announced 'Summer '09', the company’s 29th generation release. 'Summer ’09' will deliver new features across the service cloud, the sales cloud and the Force.com platform.

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The real-time cloud infrastructure enables salesforce.com to deliver approximately three major releases a year.

“Salesforce.com is the only company that can instantly and reliably provide the latest innovations to all of our customers, without the hassles of upgrades and maintenance. Summer ’09 proves the value of the cloud computing model for customers once again by bringing major product breakthroughs to everyone at no additional cost,” said Marc Benioff, Chairman and CEO, Salesforce.com.

“With Summer '09, salesforce.com is delivering the Salesforce-to-Salesforce revolution to the service cloud. Now, in just a few clicks, companies can share case information in real-time with their partners, maintaining the validity of their own business processes while ensuring that customers receive the best service, regardless of which company they contact first,” said Sheryl Kingstone, Yankee Group.

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With Summer '09, customer service agents will be able to automatically trigger an e-mail alert to the appropriate person based on a change in the comments section of a case.

Salesforce.com's Summer '09 release is currently scheduled to be available to salesforce.com customers by June 2009.

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