RIIS intros front office assistant Android app

SOUTHFIELD, USA: RIIS, LLC, an IT consulting firm specializing in application development, today announced the release of a new Android app called Front Office Assistant.

The new app provides an efficient way for businesses to manage the automated attendant functions of their IVR system using an Android tablet, said a press release.

"Setting up and managing the IVR trees is a challenge for communication services administrators. The Front Office Assistant Android app combines the touch user experience and mobility of a tablet device to make deployment easier. It's a good example of how tablet computing is moving from B-to-C use, to use in B-to-B enterprise applications," said Godfrey Nolan, president of RIIS.

Users can set up PBX systems and easily create scenarios for call routing based on business hours, after hours, on weekends or holidays, added the release.

"With minimal training, users can manage call routing options, professional greetings, even skill-based routing for call centers, all on an Android tablet," added Nolan.

Nolan further added, "Our clients are taking advantage of how tablet computing is driving the use of mobile apps for business, through both iPad and Android tablet applications that meet their business needs."