Remote help desk service to SBs

SANTA CLARA, CALIFORNIA: McAfee, Inc., the leading dedicated PC security company, and PlumChoice, the nation's leader in remote PC support services, have announced that the two have joined forces to provide McAfee's small business and home office customers with a comprehensive solution for PC security and technology support through PlumChoice's SAFElink service platform.

PlumChoice's award-winning anytime, anywhere service is now available nationwide through a co-branded website at https://mcafee.plumchoice.com/smb/

With solutions and training on more than 370+ applications, technologies and devices available on-demand over the Internet, McAfee small business customers now have access to full-service tech support 24 hours a day/seven days a week at an affordable price. The unique offering of a flexible HELP DESK service plan that meets the needs of the small and medium business (SMB) differentiates this service from any other on the market today.

Millions of computer users world-wide trust McAfee's comprehensive security solutions to provide peace of mind protection from viruses, hackers and other malicious threats. Now, with the addition of PlumChoice's SAFElink support, small business owners have the added safety and security of PlumChoice's white glove support online, in the office or home.

"We're proud to team up with PlumChoice to offer our customers the industry's highest-rated PC support service," said Todd Gebhart, SVP and GM, McAfee Consumer, Mobile and Small Business. "McAfee is always working to provide new and improved services for our business customers so they will have the confidence of knowing they are protected and that their technology will be up-and-running when they need it. This relationship represents a major step towards achieving the goal."

McAfee Total Protection for Small Business (ToPS) is an award-winning all-in-one, managed and hosted security solution that protects 24/7 against viruses, spyware, spam, hackers and identity theft. A centralized, web-based management console makes it easy for small businesses to customize security policies and get status reports on all connected computers. McAfee Total Protection for small business is not only comprehensive and easy, it's economical, too, because it eliminates the need for a security infrastructure, dedicated personnel and the costs associated with them.

This partnership allows McAfee to offer small business customers PlumChoice's around-the-clock premium technical support. Likewise, PlumChoice will now be offering McAfee ToPS to its small business customers at the PlumChoice website, www.PlumChoice.com.

"PlumChoice is proud to partner with McAfee to complement their robust security solutions and to offer the McAfee ToPS product to our customers," said Fred King, vice president of sales and marketing at PlumChoice. "Security is a top priority for every consumer and small business. McAfee is the domain expert in security and is a critical partner in this arena. The integration of SAFElink services with the ToPS product will produce a compelling and industry-changing approach to small business customer service."

PlumChoice's service goes beyond answering frequently asked technical questions to provide full-service, monitored, enterprise-style solutions to technology problems, including equipment set up, training, ongoing support and monitoring, and repair on products ranging from PCs, networks and printers to MP3 players, PDAs, digital cameras and more.

PlumChoice's SAFElink platform enables advanced services such as on-demand assistance or scheduled support at the customer's convenience and helped PlumChoice win the PC Magazine's and Laptop Magazine's Editor's Choice award for online technical support.