IT refreshed at University of Bedfordshire

LAUSANNE, SWITZERLAND: Nexthink, a provider of End-user IT Analytics, shares that its V5 modular platform has been selected by the University of Bedfordshire as part of a technical refresh, and to increase the efficiency of its IT service desk.

As per an announcement, Nexthink V5 pro-actively monitors IT networks and reports on important end-user related events, such as changes in the IT infrastructure, application usage and bandwidth, error messages and crashes, as well as potential security risks. The solution ensures that the performance of IT services is recorded and uniquely visualised from the end-user’s perspective. Leanne Porter, CEO of Nexthink’s partner, Pangea Systems, said, “The University of Bedfordshire has proven itself to be a leader in the development of computer science and technology courses, especially Business Information Systems, Data Science, Telecommunications and Network Engineering. So when this multi-campus, dynamic, forward thinking university looked to refresh its IT Service Management estate, Pangea Systems' recommendation, as trusted advisor, was that it should choose Nexthink.”

“Along with investing in new ITSM and transformation solutions, we have re-evaluated and consolidated our existing IT solutions over the past 18 months, and Nexthink has played a key part in this. Unlike other monitoring tools, Nexthink allows us to concentrate on the 5,000 end-devices on our infrastructure. By looking beyond back-end operations to the actual impact on end-users, we can see just how the new environment is performing, where the gaps are, and where further improvements are needed,” said Minesh Chikniwala, Deputy CIO at the University of Bedfordshire. “Previously, IT service desk resources were taken up with but, by allowing the team to isolate issues before they affected the wider user base, Nexthink has allowed a considerably more proactive, methodical and rational approach to incident responses.”