Record management solutions now available in India

By : |March 31, 2002 0

PUNE: The recent Enron debacle centered on the notion of `shredded documents’
has sounded a wake-up call for a proper records management system. While it is
no secret that the Enron debacle has left a lot unsaid, some document and
content management experts say that it may have been avoided through
well-articulated document retention policies.

IDC expects heavy investment by government agencies in technologies that
support intelligence work. These include technologies that involve building and
retrieving from large databases and repositories of information in multiple
formats. With that, IDC sees content management realizing a compound annual
growth rate (CAGR) of 47.2 per cent, from $ 2 million in 2000 to over $ 14
million in 2005. Just as the events of September 11 spurred greater interest in
network back-ups, it is being said that the Enron issue may do the same for
content management architectures and by extension, policy and regulation.

Against this backdrop, Impact Systems Inc., a US company established by
Mangesh Honwad, is gearing up to offer Indian businesses and institutions
records management software solutions. Impact Systems boasts of an offshore
development facility in Pune.

The move comes in the wake of an increasing incidence of electronic commerce
in the country, triggered by the passage of cyber legislation. Additionally, the
efforts in the government sector to put in place e-governance systems for the
benefit of Indian citizens has fuelled the marketing strategy of Impact Systems.

Impact Systems will approach the Indian market with its flagship software
solution eRecordsManager (eRM), which is designed to help businesses take their
content management systems to the next level and gain complete lifecycle control
over the records (both electronic and physical) from their creation through

Impact Systems is a signature partner of Documentum, California, USA. Impact
Systems acquired the technology and proprietary rights of RecordsManager
solution from IBM. The eRM is solely owned by Impact and co-marketed by Impact,
IBM and others. Run on Documentum technologies, eRM unifies document management
and records management functionality to a Documentum installation. A seamless
integration of eRM and the standard Documentum user interface delivers
enterprise and records management in a single comprehensive package. The eRM is
designed to meet the Department of Defense (DoD) 5015.2 standard and 21CFR 11
requirements (for the pharmaceutical industry).

Impact Systems director, global business development, Dhananjay Datar says,
"The product – eRM has been certified by the US Department of Defense for
use in its enlisting procedure followed by the US Army Recruitment Command. The
recruiting command will now consolidate its off-line and on-line records to help
more than 600 guidance counselors to manage and access personal records to help
the recruits find their niche. The LAS Alamos Lab is also using this.

"We see tremendous potential in the APAC region and India. With the
Indian industry gradually moving towards electronic systems, we intend the
market on information management and the need for records management," he

The company plans a foray into the various state government departments
through concept selling. "We have already spoken to the government of
Maharashtra for a health project. Another software major has also expressed
interest in our solutions,’ Datar said.

The company’s product is already compliant with MOREC (Model Records
Standards Management), Europe. It is also working towards obtaining a
certification from the Australian government, namely AS4390. The Australian
government has made it mandatory for every government agency to deploy records
management systems by the year 2003.The ball has been set rolling for obtaining
two more standards from UK, namely the Public Record Office (PRO) and the ISO
Records Manager Standard 15489.

Datar sees opportunity in India coming from healthcare, WB aided projects,
information management system companies, pharma industry, banking and insurance
companies. So far there have been few competitors and the Indian market may take
some time to take to this concept. However, Datar is confident that business
from the medium scale industries alone could amount to Rs 3 crore in the first
year itself. Impact reported a turnover of $ 2 million last year.

With the 23 member team in Pune, Datar believes that this number could rise
to 60 in a year’s time. The Internet version that is awaiting certification from
the DoD, USA is expected to hit the market sometime after August this year.

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