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Railways staffs can now lodge grievances & track status online

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Soma Tah
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NEW DELHI, INDIA: After launching a portal for the public grievance redressal, Railways minister Suresh Prabhu has launched NIVARAN portal for the internal Grievance Redressal of Railway Employees & Former Railway Employees.

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The Application is developed by CRIS, the IT arm of Indian Railways.

Railways being the single biggest civilian employer in the country with over 1.3 millions strong workforce, have created a well – structured multi layered enterprise wide mechanism for addressing staff matters.

But this online system will now help both the employees and the authorities to monitor the status of their redressal as well, once the complaints get lodged on the portal. Provision of appeal to the higher authority is also available in case the decision is not found satisfactory.

In future, Railways wants to make the portal accessible in regional languages also.