Queues get E-nabled at Indianapolis Intl Airport

PASADENA, US:The Indianapolis Airport Authority (IAA) has selected iQueue to re-launch Registered Traveler (RT) at Indianapolis International Airport (IND). iQueue is a partnership of Cogent, Inc., ARINC, FLO Corporation and International RAM. iQueue will provide members with expedited access to the screening checkpoint enabling greater predictability in travel schedules.

“We selected iQueue based on the entire team’s extensive RT experience as well as Cogent’s financial stability and successful implementation of hundreds of programs,” said John Clark, CEO & Executive Director of IAA. “RT is consistent with IAA's commitment to provide industry-leading customer service,” added Mr. Clark.

“Cogent and the iQueue team are excited that Indianapolis is the first airport to re-launch RT services,” said Jim Jasinski, EVP of Cogent. “We're delighted to be working with IAA to provide this valuable customer service and look forward to providing this benefit to travelers across the nation.”

After completing an easy online application, an iQueue member proceeds at their convenience to an in-person enrollment at IND or one of Cogent’s enrollment locations in the Indianapolis area to provide biometric data (fingerprint and iris images) and approved documents. Once processed, a traveler’s biometric information is stored on their iQueue Card. When arriving at the security checkpoint, the member presents their card for verification at either of the iQueue lanes at IND Concourses A & B to receive expedited access to the screening checkpoint. Additionally, iQueue plans to provide convenient, local enrollment for members utilizing Cogent’s over 1,000 biometric enrollment sites across the U.S.

IND is the first airport to re-establish RT services for travelers since the RT program shut down last June when former RT provider Verified Identity Pass, Inc. (CLEAR) ceased operations. iQueue begins pre-enrollment for travelers today at will commence operations at IND at a date to be announced shortly. iQueue is also currently in discussions with several other airports for re-launching RT services. “iQueue is an important cornerstone of IAA’s plans to implement the nation’s leading premium airport customer service experience including valet parking, an airport lounge and private access,” said Mark Hedegard, IAA’s Senior Business Development Director.

iQueue’s national RT program will offer benefits beyond the airport lanes including preferred parking, airport club access and airport retail discounts as well as local restaurant, golf, spa, tennis, health club, mortgage and auto lease/purchase discounts. A future iQueue Platinum Membership level will also include identity theft protection and enhanced travel insurance as well as worldwide travel assistance, medical services, lounge access and concierge services.