PSU Kiosk player boxes in 30 pc TCO

|January 27, 2015 0
Image courtesy of jscreationzs at
Was facing PC support issues and cost of servicing hardware warranties

MUMBAI, INDIA: Dell announced that it has successfully deployed Dell OEM solutions for Agmatel, a provider of kiosks to the public sector in India. This implementation has helped Agmatel reduce their total cost of ownership by 30 per cent along with offering speedy delivery.

Like other authorities, India is rolling out self-service kiosks at many sites, including government agencies, to deliver a faster and more efficient service to citizens. Looking at the growing demand for self-service kiosks, Agmatel also decided to develop its own range of kiosk solutions. For this the company ordered PCs from original equipment manufacturers (OEMs) in China and Taiwan to power its kiosk terminals but problems started arising when the PCs came unsupported, leaving Agmatel with the substantial cost of servicing hardware warranties in the field. Also, because the PCs were manufactured outside of India, they had to undergo stringent testing by officials before they could enter the country; as the announcement revealed.

Owing to Dell’s unremitting supply of technology to public sector clients for many years, Agmatel says it decided to switch to Dell OEM Solutions and Intel processors to help solve its challenges. The organization selected Dell OEM OptiPlex 7010 and 9020 PCs with Intel Core i3 dual-core processors to support its kiosk terminals. Also, where kiosks were permanently connected to a network, Agmatel chose Dell Wyse thin clients.

As further explained – using Dell’s solution, Agmatel was able to offer speedy delivery which further reduced their total cost of ownership of kiosk solution by 30 per cent. Dell is also said to have provided them immense support across India so that if they need to resolve a technical issue, Dell will send an engineer with a replacement part immediately without having Agmatel incur any cost in spares or sending out their own engineers.

“With best of innovative technology available at hand from Dell, Agmatel have revolutionised the concept of information and transaction by producing multifunction kiosks of excellent design with robust construction”, said Vijay Kumar Malhotra, Co-Founder and Director, Agmatel.

With greater speed and a lower TCO, Agmatel is anticipated to rapidly increase kiosk production over the coming years. By using Dell’s solution, Agmatel plans to jump from shipping 3,000 kiosks every year to 10,000 units per annum which will make them a leading vendor of kiosks to Indian public sector in India.

“In this challenging and competitive domain, it is imperative for Agmatel to have solutions that integrate and function smoothly. We look forward to supporting Agmatel and other embedded customers, helping them achieve their business goals”, says Glen Burrows, General Manager, OEM Solutions, Dell Asia Pacific and Japan.


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