Progeon in pact with UK’s BPM major

BANGALORE: The BPO arm of Indian software major, Progeon has formed a strategic alliance with UK’s leading business process management company, Hazell Carr, which provides services to life assurance companies and corporates with pension schemes.

The alliance will provide customers in the country the dual advantage of Hazell Carr's immense domain knowledge and experience in these space as well as Progeon’s strong technology expertise and process disciplines.

Together, Hazell Carr and Progeon will also offer clients an integrated onshore/offshore outsourcing option, under which work can be performed at locations of both companies, which are best suited for the client. Hazell Carr’s areas of expertise include long-term business process outsourcing in group pensions administration as well as short-term outsourcing in areas such as endowment complaints. Through its subsidiary HCPC plc, it also provides final salary administration and advice for the trustees of pension schemes.

Announcing the decision, David Carr, Chairman, Hazell Carr said, "we are impressed with Progeon’s superiority in technology and business solutions and their ability to respond quickly to customer’s needs. The strength of their delivery model, which enables us to provide our clients with high quality on-site/off-shore policy administration at competitive prices was yet another feature that attracted us to Progeon. Together, I am sure, we will be able to offer our clients a unique proposition."

Describing the business model created by the partnership with Hazell Carr, Akshaya Bhargava, CEO, Progeon said, "this is a fundamentally different model from what is available in the market today. The combination of world-class process skills, deep domain knowledge and a best shore operations model has unique benefits and far reaching implications for UK customers. We look forward to working with Hazell Carr."

CIOL Bureau