PPC brings counseling to Indian corporations

By : |March 31, 2006 0

BANGALORE: PPC Worldwide, a 30-year-old US-based company that provides Employee Assistance Programmes or EAPs, announced the launch of its operations in India.

The company, which is eyeing the IT and BPO industry in India provides 24×7 counseling support and information help lines to employees across all sectors and locations. The company recently launched its EAP programs in China.

EAP as a concept is relatively new in India although MNCs like IBM already have EAP programs in place.

Speaking about EAP’s relevance in India, Carl Tisone, founder and CEO, PPC Worldwide, said, “India has a large services industry that is based on educated human assets. So the behavioral aspects of their employees affect every organization. We provide trans-cultural methods to improve an individual’s and company’s performance.”

According to Dr Kalyanasundaram, director of clinical practice, PPC, “The demanding work expectations especially in the IT industry, are taking a toll on employees. The incidence of anxiety, depression and stress are increasing. There is a need for psychological support for employees.”

He said that factors such as work overload, personal loss, illness or injury and harassment at work are factors that could affect performance.

Besides providing 24/7 access to counseling services, the company will also provide an HIV-AIDS support line.

The Bangalore-based setup would have a team of 15 telecounsellers. Dr Anna Oldman, COO, PPC Worldwide, said that this team would be doubled in the next six months.

The company has already signed up two customers in India-Ness Technologies and Aspect Software. Dr Oldman said that Indian companies wanted to provide support for their employees and their families. “Employees want access to a service that is confidential, impartial and independent. This is a good way of addressing employee attrition rates.”

© CyberMedia News

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