Powerware launches online CRM service

NEW DELHI: Invensys Powerware, a company dealing in AC and DC Power Solutions, has launched an online CRM initiative to reach its customers 365x7x24, from anywhere in the world.

Invensys Powerware customers can now register on the Powerware India website- www.powerwareindia.com and log their Service requests and queries. These service needs would be directed to the concerned Authorized Representatives. The web site would instantly assign a call reference number to further enable customers to follow up. There is an in-built provision for a regulated escalation to top management to facilitate faster response times.

A real time database of the customer history and the bought equipment gets generated online where the customer can see his warranty details. An auto alert is generated on warranty expiry wherein he can also apply for an AMC. The Website has been tailor-made to handle any kind of customer service query. The equipment is tracked right from the order stage with direct customer interface.

Invensys Powerware integrates a full line of AC and DC power systems, power conversion products, standby batteries, telephone line surge suppression, power management software, remote monitoring, turnkey integration services and site support, providing a seamless solution.