BANGALORE: Plantronics
Inc., lightweight communication headsets provider, announced new initiatives
to its customers in India with a first rate after sales experience with
Plantronics' products.
The company inaugurated a Technical Support Centre in New Delhi, and appointed
Cadenceworth, the services arm of Redington India as its service and support
partner. In addition, the company announced a replacement program to provide its
customers with an after-sales service experience under the warranty period.
Commenting on the announcement, Bobby Joseph, Country Manager, Plantronics BV
said, “We have set up the India service centre to ensure that the thousands of
users who rely on our products everyday — have easy access to help when they
need it.”
In India, the company provides products for three segments — contact centre,
where its offerings comprise wired and wireless headsets for agents as well as
management; enterprise, where it provides Bluetooth, wireless and wired headsets
for business professionals; and retail, which includes mobile and computer
headsets.
Plantronics products are sold and supported through a countrywide network of
authorised distributors and solution providers including Avaya GlobalConnect
Limited, 3D Networks, Mach Communications, Wipro Infotech and True BlueVoice Pvt
Ltd.
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Plantronics sets up tech support centre in India
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