98 percent of mobile network sessions now data

PUNE, INDIA: Amdocs, the leading provider of customer experience systems and services, today released new research into mobile traffic, showing an almost complete shift from voice to data.

The research highlights the urgency for service providers to build and optimize mobile networks to assure network performance and quality, increasing customer satisfaction and creating new revenue opportunities.

The annual State of the Radio Access Network (RAN)1 white paper includes analysis of more than 4 million voice and data connections from more than 100,000 mobile devices at some of the busiest network locations around the world in the past twelve months.

The radio access network provides wireless mobile connection for phones and tablets, using a combination of technologies, including small cells and macro cells, utilizing 3G, 4G (LTE) and Wi-Fi (for data).