Path launches Oracle-based SmartQ Software

HYDERABAD: Path Infotech Ltd has launched SmartQ , an Oracle-based specialized customer service centre management solution that will enable customer service centers of banks, financial services, insurance, hospitals, railways, airlines, telecom, bill payment centers and citizen facilitation centers to better manage customer queries, customer volumes and also measure the quality of services being delivered over the counter.

Developed early this year, this web-based application is ported and available only on Oracle Database 10g. Path Infotech selected Oracle Database 10g to power the SmartQ application because of its ease of use, robustness and better performance.

"SmartQ is a product developed to help enhance customer experience, measure quality of services being delivered and increase workforce efficiencies at any service centre. It captures large volumes of data over a period of time and has in built analytical capabilities that can be used for generating various MIS reports, which can be used by the management for quality analysis," said Pankaj Ratra, director, Sales & Marketing, Path Infotech.