Ozonetel, a cloud communication services provider has raised $5 million in Series A funding from Stakeboat Capital, a private equity fund based out of Bangalore.
The funds will be used to expand US operations and double headcount in the coming year.
Headquartered in the US, and with a R&D center in Hyderabad, Ozonetel has several industry firsts to its credit in the area of Cloud Communication. It uses CCaaS (Contact/Call Centre as a Service) to deploy cloud contact/call center solutions globally.
Ozonetel introduced CCaaS (Contact/Call Centre as a Service) in the India market in 2010 and since then has been providing omni-channel call center services to businesses of all sizes – from large enterprises to startups.
Ozonetel aims to utilize this infusion of capital to expand its presence in the US market. Ozonetel entered the US market in 2019 and is making rapid strides having onboarded channel partners and customers.
“We have consciously stayed bootstrapped since inception and focused on creating industry-leading tech. We are now thrilled to have an active and supportive investor with us as we take our tech to more global markets,” CSN Murthy, Founder and CEO of Ozonetel, said.
This Series A round will enable the company to grow its sales and marketing teams in the US, while continuing to focus on SEA and Middle East and expanding its presence in India. The company will soon be releasing its AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels, empowering businesses to design and deliver consistent customer experience across communication channels.