BANGALORE: Oracle and CMC have issued a joint statement in reply to a complaint raised by the Commissioner of commercial taxes with the Madhya Pradesh government about the total collapse of its database system, which was installed just two months ago. The system, which was installed by CMC CORP at a cost of Rs 13 crore at Indore, has stopped working causing embarrassment to the department. The official complained that it was disappointed with the slack manner in which Oracle responded to its complaint.
The statement issued said:
In May 2002, the Department of Commercial Taxes of the Government of Madhya Pradesh (MPCT) selected CMC Limited (CMC) to create an online commercial tax collection system. As the systems integrator, CMC was contracted by MPCT to provide a complete commercial taxes application solution -- including hardware, network, application development and implementation services. The MPCT application was developed to run on an Oracle technology infrastructure.
The Oracle technology that is being used by the Government of Madhya Pradesh has been successfully used by corporate and government customers all over the world to run systems with thousands of users and terabytes of data.
Oracle has been in touch with the MPCT through CMC, the prime vendor for the contract. Oracle and CMC have taken the feedback of Dr. Vishwapati Trivedi, Commissioner of Commercial Taxes, Madhya Pradesh Government, and will continue to help MPCT to address its issues, irrespective of what has caused them. Both CMC and Oracle are in touch with the customer, and are committed to working together to see this issue through to satisfactory resolution.
CMC, using Oracle software, has created large solutions in the areas of Banking, Freight Management Systems, and in e-Governance, including commercial tax for other states. Oracle Corporation has a more than 25-year history of making customers, including the government sector, successful on Oracle technology. Oracle Corporation has more than 200,000 customers globally using Oracle software to reduce costs and increase efficiencies, including more than 6200 organizations in India. In the government sector, Oracle Corp. has more than 2000 customers worldwide.