Operator data not in sync with network: Survey

LONDON, UK: Poor data integrity has been a longstanding problem in carrier environments that leads to inefficiencies and expensive manual re-work across the full range of operations such as provisioning and activation, service assurance, billing and capacity planning, finds the latest Subex/Heavy Reading Data Integrity Management (DIM) Benchmarking Survey.

The global market for data integrity management will reach $137 million by 2014 from $98 million in 2010.

Highlights of the survey:

Six out of every 10 operators globally experience up to 30 per cent order fallouts. The main reasons for high order fall-out are too many manual steps and also too many siloed processes and process views.

The majority of operators still feel more than 20 per cent of their inventory data is out of sync with the network.

Approximately 50 per cent of operators still use ad hoc manual audits to keep inventory data in sync with the network.

The report shows trends and results across geographies, with results for ­five major regions: North America, Europe, South America, Asia/Paci­fic, and the Middle East and Africa. It takes into consideration the fact that results vary across the globe, as operators and their demands are specifi­c to their own region.

On average, North America emerges as a region that uses maximum automation in processes, while Asia/Pacific shows maximum synchronization between network and inventory data.

Data accuracy and integrity are the tenets of operational excellence for telecommunications and network service providers.

Sudeesh Yezhuvath, COO, Subex Ltd said, “For an operator, the goal is to reduce operational, network and capital expenditures in a cost-optimized and time-efficient manner that accelerates ROI from a data quality program. Although many operators are now recognizing the need for a data integrity solution, we believe that with the entry of new technologies and higher complexities, data integrity management will gain considerable importance with discovery and reconciliation solution high up on the list”.