One should know the pain areas

There’s a difference sometimes and there are challenges too. But things are changing with corporates in India getting as aggressive as any MNC. CIOs surely are no more just technical persons. They are techno-commercial persons. They have to ensure how other departments play their roles and get effective data and tools when needed. A CIO should know the entire business. IT is an enabler for business today.

Reactive! Not at all. First the company should know and pin down in black and white, whether it’s business requirements or pain areas or whatever. It’s very essential for a solution maker to know the exact pain-points.

 

For an end user, there is not much need to learn the entire technical nitty-gritty. But the surrounding functions like network or support or administration should be adequately full. I have a one-star user concept for each function, that helps in smooth running plus day-to-day trouble shooting.

 

There’s always a change management issue, specially when users tend to make comparisons. To reorient them from initial Tally to SAP is a different process altogether.

 

We start delivering parallel to these users and ensure a strong training base as well as process sensitization.

 

SAP is on and now focus would be on CRM. A warm welcome and connection always pleases customers. We are doing a study for CRM for the entire group. Then we have various group companies and for every domain we are exploring domain reconciliation which we might finish by March.