Omega Healthcare to expand India operations

CMN Bureau

BANGALORE, INDIA: Omega Healthcare, provider of healthcare BPO and KPO services, today announced its plans to invest $14 million to expand its Bangalore and Chennai facility and to double its head count to 3500 in the next two years.

Briefing the media at a press conference here, Gopi Natarajan, co-founder and CEO of Omega Healthcare said, “50 per cent of the overall healthcare market in US is offshorable to India and currently only 6 per cent has been outsourced to India. Omega currently holds 15 per cent of the overall market with 1200 employees.”

“The company so far has invested $10 million and this additional investment will focus to ramp up the Bangalore and Chennai operations,” he added.

Omega gets 70 per cent of its business from KPO services and 30 per cent from BPO. “BPO services include data entry and insurance verification and KPO services include medical coding and accounts verification and analysis of data, which involves intense amount of knowledge. The market for the BPO functions are reducing,” said Natarajan.

The company was started in 2004 with 150 employees. The recently inaugurated Bangalore facility, which has a capacity for 2400 staff, currently houses 750 associates. Anurag Mehta, co-founder and executive vice president, said, “ We have over 50 US-based clients, six of which are top 20 medical billing companies. We continue to tap into India’s vast resources.”