Now, e-complaint facility for the disabled

MUMBAI, INDIA: India has more than 21 million physically challenged people. While the central and state governments have passed many laws, legislations and orders to provide rights and reservations to them, still they face discrimination and injustice in their normal life.

For any disabled person (who are actually ‘differently abled’), to fight against such discrimination and injustice legally always remains a huge task, especially when it comes to registering complaints with the government departments or authorities concerned.

However, now the physically challenged can heave a sigh of relief, as the Ministry of Social Justice and Empowerment have recently introduced e-complaint facility so that they can file their grievances independently. Meira Kumar, minister of Social Justice and Empowerment officially launched this online scheme in Delhi on Tuesday.

The e-complaint facility is available at the Chief Commissioner for Persons with Disabilities (CCD)'s website – www.ccdisabilities.nic.in.

Here, any disabled person can file or register complaints linked to physical violation, abuse, and refusal of mandatory reservation or benefits.

Following the registration, a reference number is given and in case the complainant has given the cell phone number in the complaint, he/she will receive SMS alerts on the complaints' status or any development pertaining to it.

Also, the complainant can send an SMS – ccpd reference number – to 09870977193 to get the updated status of the complaint.

Moreover, the ministry also plans to launch phone service within a few months, where the pre-recorded voice based system will ask some questions to the caller that then the complaint will be registered and reference number will be given automatically.