Newgen bags award for bank process automation

By : |May 2, 2012 0

[image_library_tag 568/12568, align=”left” title=”Newgen Software Technologies ” border=”0″ hspace=”7″ alt=”Newgen Software Technologies ” vspace=”7″ width=”119″ height=”80″ ,default]BANGALORE, INDIA: Newgen Software Technologies Limited, a provider of Business Process Management, Enterprise Content Management and Customer Communication Management, has has bagged the ‘Asian Banker Technology Implementation Award 2012’ under the ‘Best Branch Automation and Networking Project’ category.

In an event held in Bangkok, Thailand, the company won the recognition for its excellent deployment of Account Opening and Service Request Management Process (AOSRMP) at Dhanalaxmi Bank.

“A project of this complexity that has impacted over 50 per cent of the bank’s activities needed a passionate team and a good provider of technology solutions. Newgen fit the bill extremely well and they were walking with the bank the extra mile needed for fulfilling one hundred percent of our requirements,” said Muralidharan R, COO, Dhanlaxmi Bank.

Hareish Gur, VP – Asia Pacific, Newgen Software, said, “…What makes this award so special for us is that the Asian Banker has thoroughly vetted different BPM implementations throughout Asia before announcing the winner.”

Dhanlaxmi had launched a project called WoW (War on Waste) as a part of their transformation strategy to achieve three main objectives – crash the turn-around time for the customer, eliminate hardcopy paper-flow and become environment friendly and place the power of information in the hands of the customer service personnel.

The AOSRMP automation implemented on Newgen’s Omniflow shortened the process cycle time for the bank from 19.5 days to less than 48 hours. Also, the productivity of business users increased three folds from about 40 to 120 applications per person per day.

The bank is now able to eliminate over half a million sheets of paper and nearly 100 thousand envelopes (for courier) per annum.

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