Netxcell launches advanced IVR system

HYDERABAD, INDIA: Netxcell Limited, a telecom application services provider, has announced the launch of Single IVR (Interactive Voice Response).

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A company release said that the Single IVR system is an advanced technology platform that enables corporates, telecom subsrcibers and anyone using the system to do away with multiple IVR platforms.

3G capability

Netxcell ‘Single IVR’ features differential billing for different services, 3G enabled with video capability, MIS Reports for understanding customer’s requirement, text to speech conversion, Speech recognition among others.

According to global report on the Speech Technology Market has revealed the IVR market will reach a forecasted $20.9 billion by 2015. Generally, IVR systems are extensively used by small, medium and large companies to re-direct calls to relevant customer service agents to enable them to better serve their customers. IVR systems in themselves help companies manage cost by eliminating the need for setting up call centers and managing it.

Debasis Chatterji, CEO — Netxcell Limited said, “The Single IVR solution from Netxcell is an outcome of a cumulative focus on the pain points of both the telecom operators and the customers in order to come up with an effective solution. Netxcell Single IVR system can effectively replace the existing multiple IVR system. A single short code will suffice the entire application which will make it very easy for the customers as well, as it also provides a comprehensive and highly in depth billing system that that will enhance customer satisfaction.”