Network Programs launches PBX based call center solution

Rahul Gupta

NEW DELHI: Network Programs has launched PBX based call center solution for
small and medium sized enterprises 'Net PBX'. It is an intelligent PC- based
system that has been designed specifically for the rapidly emerging computer-
telephony solutions market.

Net PBX has call control features, which include auto attendant, internal
call, call hold, alternate call, call transfer, conference call and call
forwarding. Network Programs director, business development Rajesh Handu said,
"PBX based call center works the same way as the other call centers. It is
specifically made for those who do not need a full fledged set- up of a call
center."

This PC based system also works on the company's Net relation suite. The
software which helps to automate call processing and customer care services with
the flexibility that helps customize it to one's exact requirements- whether its
for in-bound use or as an out-bound Call Center. Net Relations also enables
on-line clientele to link up directly by the click of a mouse.

Net PBX has external interfaces, which include TSAPI interface for CTI
applications. Net PBX talks to Net Relations using this interface to provide
contact center solutions. It has 240 ports through which 120 agents can receive
and send calls at the same time. Other interfaces are Analog and digital trunk
lines (from PSTN) and Analog station extensions (POTS).

Net PBX is based on Intel architecture and works on Pentium III server,
requiring Windows platform. The company is expecting 100 installations this year
in India. The company would sell this solution through its resellers.

The company has strategic tie-ups with ECI, Alcatel, Avaya, Ericsson, Fujitsu,
Samsung and Crompton Greaves for PBX based call centers.

The company generated revenue of $14m last and is expecting revenue of $20m
this year.

Network Programs is a global corporation providing software solutions and
services to clients dealing in leading edge technology areas such as
telecommunications, networking technologies and E-solutions.