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Network Programs, Interactive in VAR partnership

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CIOL Bureau
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NOIDA: Network Programs (India) Ltd. (NPI), a provider of end-to-end contact centre solutions and offshore software, has entered into a value-added reseller (VAR) partnership with US-based Interactive Intelligence Inc.

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Inclusion of the Interactive Intelligence product line broadens NPI's robust offering of contact centre solutions. The VAR partnership covers a wide range of cutting-edge technologies in the call centre and Internet protocol (IP) telephony space, adding to NPI's existing portfolio and third-party relationships.

"It's clear that Interactive Intelligence's approach is unique in the marketplace, and we're proud to have brought the benefits of this approach - from superior flexibility and simplicity, to lower total cost of ownership and long-term investment protection - to our customers worldwide," said NPI sales director, Sameer Vatsa.

The Interactive Intelligence contact centre automation product, Customer Interaction Center (CIC), provides an open, software-based platform for IP switching, speech-enabled interactive voice response (IVR), automatic call distribution (ACD) with skills-based routing, multimedia queuing, integrated screen pop, call recording, and predictive dialing all administered from a single interface.

CIC, released in 1997, also includes real-time quality monitoring and performance management tools, system and agent reporting, interaction tracking, multi-site routing, remote system access, and plenty of integration options via its open standards architecture.

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