Neoris: Spreading wings to new geographies

NEW DELHI, INDIA: “Even under the current market circumstances we were able to achieve good results in terms of revenue and also in cost reduction. This allowed us to uphold our financial commitments to our shareholders, which will be essential to continue our expansion in the U.S. and European markets,” said Claudio Muruzabal, CEO of Neoris, when the in January '09 Neoris witnessed a growth of more than 25 per cent in the revenues coming from international business.

Apart from spreading its wings across Latin America, Neoris has recently enjoyed another geographical expansion by establishing new operations in the Andean Region and in the Middle East. And a year ago Neoris had acquired a Colombian SAP integrator and last April opened offices in Dubai.

“However, we have parked all the expansion plans for H1 ‘09,” says Doug Gattuso, VP and managing director at Neoris.

So, instead Neoris will continue to develop its recently started centers in low cost

areas such as Culiacan (Mexico), San Nicolas, Rosario and Rojas (Argentina) and Sao Paulo (Brazil). For example, in Mexico and Argentina, they will increase APO and ABAP capabilities and in Brazil Neoris is planning to increase SAP MII capabilities.

“Our investments in the new delivery centers are mostly consisting of hiring and training for current and new service expansion. Part of this investment is also related to infrastructure improvements,” says Gattuso.

Revealing the impact of H2 ‘08 on the company’s profits, Neoris focused on the nearshore outsourcing strategy that had helped in scaling its operations in the U.S., Europe and the Middle East while maintaining its leadership in Latin America.

Past September, Neoris hired Doug Gattuso as head of North America to handle the nearshore operations. As part of its global service delivery model, Neoris has numerous solution centers that are located strategically to assist the customers located across the globe that proves to be cost-effective.

Neoris is also working toward enhancing its onsite capabilities as the company is a neighbor to the U.S. So it won’t cost much and at the same time it would result in a high price value quotient.

In the last one year, Neoris has considerably enhanced its BPO activities in to the HR outsourcing, Finance and accounting outsourcing and procurement processes.

For instance, for its client Cemex, Neoris has served as the IT Management Function throughout the implantation of common systems in all EMEA country operations, promoted these applications to production, located and opened a data center in Eastern Europe (Budapest) and developed all of the run and maintain processes for the applications, network and hardware infrastructure to support ongoing operations.

The attrition rate at Neoris has been quite stable for the last two years. This is partly due to the market conditions and partly as a result of labor market stability in the geographic areas of operation and possessing a well-defined career model that incorporates regular feedback and guidance, a recruiting and hiring process that seeks to match candidate qualities with the corporate culture.

Additionally, Neoris has maintained close relationships with leading universities that provide steady access to top-notch talent.

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