NLP can break human-machine communication barriers

Natural Language Processing (NLP) has emerged as a crucial component of the smart machines’ ecosystem. Ever since the world’s first robot was built, the scientists, software developers and masses have all hoped for robots that could understand human conversations.

Hence, it is but natural that NLP will also grow more efficient, conversant, and capable of holding discussions without the language barrier coming in its way. NLP helps machines read text by giving them an artificial human-like ability to comprehend the languages.

This is how we can see NLP in the years to come,

Bots

When you contact customer service chats or even helpline numbers of banks, retail companies or telecom companies, you might actually be interacting with a chatbot or AI voice bots.

Bots bring with them the ease of anytime availability and any day operability. However, for any bot to be capable of truly matching the desired levels of competence, they have to be quick, smart and user friendly, just like humans.

NLP powers the bots by enabling a deeper understanding of human language and tonality through sentiment and intent analysis. It will eventually give bots the ability to perform complex and multi-layered requests and conversations.

Zero UI

Humans love to talk and get tasks done through verbal commands. The smart assistants and speakers, billions of which have already entered operations, are a clear indicator of the future where humans will interact with machines, the way they interact with other humans. Driven by NLP, smart machines will get greater power to understand voice commands and analyze in real-time.

With the ability to process conversations in a multitude of regional languages and dialects, smart machines will overcome the barrier that current English/Hindi systems face.

Turning raw data into insights

One of the biggest benefits of NLP and voice AI will be the ability to generate precise insights based on unstructured data, call transcripts, reports, blogs, legal documents or educational text. NLP-driven machines will help in analysis of all data and convert it into insights that can help businesses transform their marketing, customer service and even HR strategies.

NLP has the potential to emerge as the magic wand that will break down communication barriers between machines and humans, despite the fact that it is pure science and technology.

This article has been written by Tapan Barman, Co-founder and CEO, Mihup