National Express Coach on a new IT track with QlikView

By : |August 12, 2014 0

RADNOR, USA: Qlik announced that National Express Coach is using the QlikView Business Discovery platform to gain better insight into customer feedback and improve fleet performance.

National Express Coach is highlighted here as the UK’s largest coach operator, delivering 18 million journeys on its services every year and is said to have previously relied on spreadsheets for data analysis. However, this practice was complicated and made it difficult for multiple departments to look into their figures and extract value from their data. Additionally, they needed a platform capable of managing more than 100 million records that could draw together data from all relevant sources to provide a holistic view of operations.

To meet their evolving needs, National Express implemented the QlikView Business Discovery platform as part of an initiative to completely reinvigorate their BI practices over the next six months.

The software has been deployed across almost all departments at National Express. For example, the Commercial team uses it to cut through the numbers behind each route, keeping an eye on the most profitable routes and every other aspect of running the business financially. Meanwhile, the Customer Services and Service Delivery teams use it to analyze customer feedback and develop a picture of how the company is perceived, along with crucial areas for improvement.

“We selected the QlikView Business Discovery via Qlik elite partner, Data Technology, as the software is an intuitive, accessible system for our team to use, despite the complexity of the task,” said Frank Kozurek, Business Intelligence Manager at National Express.

“None of the Business Intelligence team had used QlikView before, yet they were immediately comfortable with the system thanks to its intuitive, self-service approach. It affords us the flexibility to explore the data in the ways we need to, and allows us to cut through the data to look at statistics for every individual journey, something that wasn’t possible when we relied on basic spreadsheets alone.”

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