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Nasscom urges DoT to review licensing norms for call centers

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CIOL Bureau
New Update

NEW DELHI: Nasscom, the apex industry association for software and service companies in

India, has submitted its recommendations to Department of Telecommunications, Government

of India (DoT) in order to remove certain procedural bottlenecks that are hampering growth

of the call center sector. Nasscom has also asked the DoT to review certain areas in the

licensing agreement for setting up of international and domestic call centers in India.

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Nasscom's recommendations to the DoT include:

  • Sharing of bandwidth for disaster recovery and mission critical applications between

    multiple entities and redundancy
  • Call Center approval should not to be customer-specific
  • Allowing ITES companies to set up their own gateways
  • Sharing of bandwidth between multiple locations of a single entity and also within the

    same group of companies
  • Internet & IPLC connectivity on same LAN
  • Connectivity of a LAN in an international call center to a domestic ISP

Submitting the recommendations, Nasscom president, Kiran Karnik said "The

Government has done a lot in past one year in the area of telecom liberalization. However,

there are various licensing and connectivity issues in the ITES sector, which requires

policy amendments by the Government. It is imperative that the government encourages

sustained growth in this the sector by streamlining procedural bottlenecks and provide a

progressive policy framework to encourage investment."

"Today the licensing conditions for call centers and telecom regulations are being

compared with countries like Philippines, Mexico, Ireland etc. India ranks above these

countries in terms of manpower availability, however, telecom links and licensing

requirements for call centers can be a stumbling block for proposed back-office

investments in India"

"We have taken a holistic view of the issues related to call center licensing in

collaboration with major players in this space and have submitted our recommendations to

DoT. The objective of providing these recommendations is to ensure that there is a level

playing field, transparency and ease of operations in the call center sector", he

further added.

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