Murthy discloses GDM 2.0

Priya Padmanabhan

BANGALORE: It could well be the 2.0 version of the Global Delivery Model (GDM)
in IT services.

In an exclusive interview, NR Narayana Murthy, chairman and chief mentor
Infosys Technologies to CyberMedia News, disclosed a new business delivery model
in IT services, which he terms, the “Collaborative distributed delivery model.”

While the GDM makes use of talent and infrastructure-including on-shore,
near-shore and off-shore locations in various parts of the world, the
collaborative model would involve distribution of various aspects of a project
based on the competencies of each center, thereby improving and speeding the
delivery process.

“In this, we would make use of talents and skills from different parts of
the world, where virtual teams would use technology to deliver various
components of the project,” said Murthy. For example, software architecture
would be done out of the UK while functional design would be carried out in
India and hardware engineering would be developed somewhere else.

He also said that IT services companies would learn to leverage the “power
of time differences” in a better way and solve problems in a relay fashion.

“In around 10-15 years time, across a 24-hour work day you could have
various centers working in an assembly line mode to execute projects.”

Murthy revealed that the software engineering and technology teams at Infosys
are trying out these delivery models. He said that Infosys had first articulated
the idea of the Global delivery model, which has now gone mainstream.

“I'm sure we will be the pioneers in this new delivery model as well,”
Murthy, who will retire as the chairman of the firm in August, said.

Besides India, Infosys, which will turn 25 this year, has global facilities
in Canada; six centers spread across the US, China, UK, Japan, Australia and
Europe.

© CyberMedia News