Multi-yr BSS at Cox Communications

WALTHAM, USA: Cox Communications has selected NetCracker to provide a multi-year managed services business support system (BSS) solution that will enhance the lead-to-cash process for Cox Business, the company's line of service offerings designed for business customers.

Cox Communications is one of the United States' broadband communications and entertainment companies and will now have TOMS capabilities integrated into NetCracker's ICOMS billing solution already in use by Cox, as well as many other business and operational support systems to create a true end-to-end BSS platform capable of meeting the specific needs of Cox Business.

"It's important we evolve to meet our customer's demands, and this new solution is another example of how we will further improve our service," said Mark Bowser, Cox Communications chief financial officer. "This solution will enable Cox Business to achieve greater efficiencies as we remain on track to reach $2 billion in revenue by 2016."

Kevin Hart, Cox Communications chief technology officer said. "NetCracker's solution is built on a unified platform that will simplify our systems architecture and provide our business operations with the flexibility needed to compete in the commercial market today. We are leveraging the Cable Information Architecture (CIA) that we developed with CableLabs and other MSOs to optimize our ability to enable the business."