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Mphasis improves CEM with natural language analytics

Mphasis partners with Artificial Solutions, the natural language interaction(NLI) specialist to revolutionize the digital customer experience

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BANGALORE, INDIA: Mphasis partners with Artificial Solutions, the natural language interaction(NLI) specialist to revolutionize the digital customer experience in the banking and insurance industry through increased interaction intelligence and humanization.

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The banking and insurance sector is undergoing a transformation as it moves towards a more digital led, mobile first but not digital only omnichannel experience where customers wish to engage with an organization over different mediums, yet still expect to receive a seamless, highly personalized service.

Mphasis’ will integrate Artificial Solutions’ digital employees, natural language analytics and other components from the Teneo platform into its Customer Experience Management (CEM) solutions to enable its clients to deliver the ultimate customer experience.

Teneo from Artificial Solutions is an ultra-rapid NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

Working with Artificial Solutions will provide Mphasis with the NLI technology required to deliver the intelligent, personalized user experiences their clients want today, and the natural language capabilities to grow the Artificial Intelligence (AI) enabled experiences that will be demanded in the future.

“Mphasis combines AI and digital experience to deliver intelligent experiences. Artificial Solutions, is a key technology to “digitize the human and humanize the digital” transforming the way organizations deliver customer experience and automate operations,” said Graham Clark, VP & Global Head, Customer Experience Management, Mphasis.