Microsoft India GTSC appoints new senior director

BANGALORE, INDIA: Microsoft India Global Technical Support Centre (India GTSC) today announced the appointment of Thomas Payyapilli as the new senior director for the organization.

In his new role, he will be responsible for the growth and performance of the India GTSC which is an integral part of Microsoft Customer Services and Support (CSS), said a press release.

He will oversee a wide spectrum of management functions such as customer satisfaction, fiscal improvements, talent acquisition, service delivery, quality and employee satisfaction. He represents the India GTSC as part of the Customer Technical Services (CTS) leadership that oversees strategic planning and execution for CTS worldwide, said the release.

He is also a part of the Microsoft One India leadership team which is led by Ravi Venkatesan and drives active collaboration to grow Microsoft business in India.

Thomas Payyapilli joined Microsoft in 1996.He was a key member of the team that set up the India GTSC in Bangalore in October 2003. Prior to his current role, he led the Global Partner Services (GPS) team as the Business Support Director.

Microsoft India GTSC centre is part of Microsoft's Customer Service and Support (CSS) organization, which has a presence in the Americas, EMEA, APAC and Greater China.

Microsoft India GTSC provides technical resolution services to Microsoft's English-speaking Enterprise customers and partners across geographies.