Microsoft Dynamic CRM Online for SMBs

By : |November 8, 2012 0

BANGALORE, INDIA : Customers are the lifeblood of any business, and long-lasting customer relationships are vital to sustained success. But gaining visibility and intelligently managing customer relationships has been a major challenge, and Customer Relationship Management (CRM) tools have historically only been accessible to large organizations with big budgets and dedicated staffing.

Now, Microsoft brings the power of world-class CRM to SMBs with the Microsoft Dynamics® CRM Online suite. It can help businesses keep updated on their markets, help sales and marketing staff execute their campaigns, track effectiveness and feedback, and generally identify more business opportunities that otherwise would have remained undiscovered.

Fully integrated with Microsoft Outlook® and Office 365, Dynamics CRM Online speeds up workflow and helps companies connect with their customers. The Outlook interface is easy to use and easy to set-up, addressing almost any business need in any industry. It can shorten sales cycles and improve deal rates, all while being completely accessible to field staff and business managers over any Internet connection, including on mobile devices.

                                 

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Key Benefits

For organizations of 25 staff or below

  • Fully integrated with Microsoft Outlook® and can be configured for any business need, including customer segments, individuals and work groups, corporate divisions and virtual workflows.
  • Keep contacts, emails and documents organized in a central location for easy access and easy team collaboration; stakeholders work more efficiently when they can quickly locate important information related to deals and customer requirements and stay in sync with team members on key projects.
  • Quick Campaign Wizard makes it easy to view and review current deals, identify business opportunities, and configure and execute complete marketing campaigns.
  • Track customers’ opinions and campaign feedback.
  • Reduce dependency on Customer Relationship Executives (CREs), improve work efficiency, shorten deal cycles and improve marketing campaign workflow.
  • Supports almost all major computer systems and mobile devices, enabling users to view, update and share the latest business information.

Also read: Microsoft private and public cloud for SMBs

For organizations over 25 staff

  • Save time and cost by eliminating the need to purchase an additional CRM system, while ensuring compatibility.
  • Keep contacts, emails and documents organized in a central location for easy access and easy team collaboration; stakeholders work more efficiently when they can quickly locate important information related to deals and customer requirements and stay in sync with team members on key projects.
  • Reduce dependency on Customer Relationship Executives (CREs), improve work efficiency, shorten deal cycles and improve marketing campaign workflow.
  • Information sharing can be configured with various security parameters, ensuring secure and efficient sharing to improve team collaboration, optimize data transparency and utility rate, and streamline sales and marketing procedures.
  • Supports almost all major computer systems and mobile devices, enabling users to view, update and share the latest business information whether in the office or out in the field, anywhere in the world.
  • Executive staff can easily view and review current deals to identify new business opportunities, set-up and execute entire campaigns, collect feedback and create analysis reports, simplifying workflow and reducing staffing needs.

Companies that need more functionality can easily extend Dynamics CRM Online with a wide variety of familiar technologies, including the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, Microsoft .NET Framework, Microsoft Windows Server and even the revolutionary Windows Azure datacenter service.

Source: www.microsoft.com

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