Microland launches new Global Tech Support Centre

BANGALORE, INDIA: Microland, a leading Indian IT Infrastructure Management Outsourcing Services Provider has announced the launch of its Global Tech Support Centre, which will house 750 personnel supporting global customers across 13 countries. The new facility will process over four million transactions a year. The facility which is located at Ecospace on Outer Ring Road was inaugurated by his Rameshwar Thakur, Governor of Karnataka. The new facility has been built using best-of-breed telecom technology from Avaya and Nortel. Integrating voice, email and chat support, Microland’s Global Tech Support Center’s uniqueness rests in the fact that the centre integrates tech support with IT Infrastructure Management Services (IMS) capability.

According to Pradeep Kar, Chairman and Managing Director, Microland, “Indian companies continually aim at moving up the value chain to command higher margins. Our move to launch a separate Global Tech Support Centre integrated with IMS is to increase our capabilities in providing high end services to meet the demands of our global customers. Tech Support and Infrastructure Management outsourcing are growing at a faster pace than traditional software development and Business Process Outsourcing.”

Earlier in the year, Microland inaugurated India’s first Multi Network Operations Center Facility housing 6 Network Operation Centers, 6 Technology Labs, 1 Penetration Testing Center and 4 Data Centers amongst other facilities. Microland has already been recognized as one of the Top 10 Best Performing Infrastructure Services Providers in 2007 by Global Services 100.