McAfee reimburses users after faulty update

BANGALORE, INDIA: Last Wednesday, home users of McAfee anti-virus software were in for a rude shock. A software update that the company released led to many home computers crashing or rebooting.

The first reaction by McAfee was to formally apologize to users in its official blog. But, the company has now gone a step fyurther and after facing repeated queries from customers, McAfee is committing to reimburse home and home office customers for any money they spent to fix their PCs as a result of the problem.

"If you have already incurred costs to repair your PC as a result of this issue, we're committed to reimbursing reasonable expenses", promised McAfee in a special announcement for home and home office users. "Steps to process your reimbursement request will be posted in the next few days. Please check back here in a few days."