McAfee announces Total Care services

BANGALORE, INDIA:Almost half of all computer users say they’re unable to solve technical computer problems on their own, according to a 2009 Parks Associates survey.  In response, McAfee, Inc. today announced McAfee Total Care services – a suite of services that provides the most convenient and secure way for consumers to get help from experts who can fix their computer problems remotely.

“Most people don’t have time to take their PC to in-store experts, wait in line, and then be without it for a few days or more,” said Todd Gebhart, executive vice president and general manager for McAfee Consumer, Mobile and Small Business.  “Now consumers can get secure help when they need it, without leaving their house.”

Consumers can speak to McAfee experts from home via phone or chat when computer support is needed. Technicians use secure technology to access the PC remotely to remove malicious viruses or other unwanted programs and provide PC tune-ups to ensure computers are running optimally. To access McAfee Total Care Services, consumers can visit McAfee website. In the U.S., consumers can call (866) 966-8478.  McAfee Total Care services are separate offerings and do not replace McAfee’s free 30-day product support for consumers.

Today the McAfee Total Care services include the McAfee Virus Removal Service and the McAfee PC Tune-up Service. In 2010, the service portfolio is expected to expand, giving consumers additional help with the most common computer problems and a convenient way to quickly get up and running, including setting up new computers and installing software.