Mastek to incubate an application for citizens

CIOL Bureau
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Pratima Harigunani


PUNE: International software solutions and integration services accompany Mastek has put a new job on its development plate after Core Elixir, a custom-made SOA platform for the insurance industry that will be ready for launch in 2007.

The new project in queue is a Citizen Services Framework that will aim to envelope all the services and activities for citizens that come under the government’s domain. This project is still in the design stage while demos and prototypes of the same are already on in Middle East, Europe and UK.

Ravindra Kadam, head for solutions and strategy for Mastek, adds, “Irrespective of the nature of work involved, every citizen goes through a common fabric that covers registration, case management, etc. We are working on enabling a common contact center for cases, complaints and entries, etc. The framework will have these components weaved in together for creating a common reference center for quick implementation of citizen services.”


This framework would also be technology antagonistic to facilitate an open and flexible system and reflects the increased focus local and central government in business strategy that Mastek will be taking ahead.

Government (including the education sector) accounts for 47 per cent of Mastek’s pie while Financial Services (28 per cent insurance) commands a 46 per cent share. Moving ahead, Mastek, which has been known for its insurance predominance, is going to turn its attention to new verticals like Telecom and retail too.

“The initial work on these new industries would more of an observation phase, we will chase the companies and business later,” Kadam revealed.


New applications like RFID, Biometrics, ESB (Enterprise Service Bus) and Enterprise architecture are the new areas that Mastek will be gunning for.

“RFID for instance, won’t be used for the cliché retail application but for culling and encashing data for more personalized services and customer benefits,” Kadam explains.

The company is also ramping up its headcount from around 200 people towards its full capacity of 700 people in Pune with the Mumbai capacity reaching its saturation and projects gaining pace here.

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