ManageEngine unveils change workflows to help desk software

BANGALORE, INDIA: ManageEngine, the IT management company announced the general availability of change workflows for its flagship ITIL-ready help desk software, ServiceDesk Plus. The move lets IT teams define a systematic way of initiating and implementing a change and automate the entire process.

"Organizations need to be proactive and counter resistance to critical changes well in advance. To do that, you need an organized and methodical process to give you complete information at each stage of the change management process. ServiceDesk Plus now offers a systematic way of handling the complete change process to ensure change is accomplished successfully," said Uma Shankar, Product manager, ServiceDesk Plus, ManageEngine.

"ManageEngine has enhanced the change management module of ServiceDesk Plus to include several new features, including change roles, change templates, additional change fields, change stages/statuses and change workflows," the company said.