ManageEngine expands ERP portfolio

CHENNAI, INDIA: ManageEngine, the real-time IT management company, announced support for Siebel CRM in Applications Manager, its application performance monitoring solution.

The move provides operational intelligence to Applications Manager users who are running Siebel systems, helping them ensure high availability and performance for Siebel business applications.

ManageEngine is demonstrating Applications Manager and exhibiting the rest of its portfolio in booth 2327 at Interop Las Vegas 2014 being held between March 31-April 4, 2014, at Mandalay Bay Convention Center in Las Vegas.

Siebel CRM typically supports critical business functions and large user communities. However, the complex nature of the Siebel web architecture - including application servers, web servers and other components - regularly presents management challenges to Siebel administrators.

For instance, when a Siebel application becomes slow, the architecture makes it tough to understand the root cause of the performance degradation. As a result, a support team can spend days or weeks determining the root cause. The performance analytics from Applications Manager help ERP administrators understand and optimize the performance of Siebel CRM applications.