CIOL: What are the major technology investments at your enterprise?
Bansal: We have invested heavily in ERP Implementation, Customer service Management (CRM) implementation, BAR code solution for Implementation, Employee Portal, Sales Force Automation, MPLS connectivity between different locations and Security enhancement.
CIOL: Any overhauls of significant scale or value?
Bansal: Process standardisation, inventory visualisation and timely availability of information on a single platform benefited us.
CIOL: What are your future plans and strategies?
Bansal: Take the ERP to the decision making level by implementing solutions like BI (Business Intelligence) tools.
CIOL: What are the areas of interest from recent tech-breakthroughs?
Bansal: Moving more and more applications to the cloud.
CIO: Advice to peers in terms of lessons, mistakes or challenges you experienced?
Bansal:Whenever you take any business project freeze the scope and then start, you will definitely taste success.
CIOL: IT as a competitive differentiator/innovator/business value centre at your organization - How?
Bansal: Accurate and fast availability of information is helping in quick decision making.
Single database ensures everybody uses the same information.
Availability of historical data has given various advantages.
Forecast and material planning.