Lenovo ranks No. 1 in TBR customer satisfaction study

NEW DELHI: The recent Technology Business Research (TBR) report ranks Lenovo in the No.1 position in notebook corporate customer satisfaction.

In TBR's second quarter 2005 "Corporate IT Buying Behavior and Customer Satisfaction Study," Lenovo was the only company of the four competitors surveyed that achieved higher ratings than the previous quarter.

According to the study, "Lenovo has steadily pushed up its position to the point where it is beginning to have repercussions for the competition."

"Lenovo has furthered its solid reputation by establishing competitive strengths beyond the usual hardware quality to include all aspects of notebook support," said Julie Perron, TBR analyst.

"In India too we strive to provide our customers with high-quality products, world-class service and constant innovation. Lenovo products are created to meet the highest standards of performance and efficiency and studies such as this indicate our level of commitment to technology and customer satisfaction," said Neeraj Sharma, MD, South Asia, Lenovo India.

TBR's Corporate IT Buying Behavior and Customer Satisfaction Study is a quarterly report based on data collected from the previous six months. The recently published report includes data from January 2005 - June 2005. The audience is comprised of large US enterprises that plan to purchase at least 100 notebook systems in the next year. Lenovo, Dell, HP and Toshiba are included in the study.